Nicci oversees ID’s Account Operations department and ensures quality, on time, on budget delivery. She obsesses over reducing operational inefficiencies, improving communication, and enabling her team with tools to deliver the best possible solutions.

Nicci studied graphic design and marketing at the University of Denver, and she quickly found an interest in the structure and organization that fuels powerful creative. She thrives on identifying and eliminating pain points in operational processes, and she has spent much of her career helping digital agencies do just that. Nicci enjoys getting to focus on project management, workflows, and resource management in her role at ID.

When Nicci isn’t making sure projects are running smoothly, you can find her skiing, mentoring high school students, or performing with her salsa dance team.

Her personal motto: “If you change the way you look at things, the things you look at will change.”

THE ID TEAM

Robin Arlen

Media Consultant

Chris Arrendale

Executive Consultant, Privacy, Security, Deliverability

Lauren Brown

Project Manager

Alyssa Carey

Creative Resource Manager

Julie Carter

Senior Designer

Elizabeth “Lizzie`` Catalano

Marketing Specialist

Garrett Cole

Executive Consultant

John Common

Founder, CEO

Melanie Darienzo

Executive Consultant

Kyle Dodson

Media & Channels Strategist

Eryc Eyl

Organizational Effectiveness Consultant

Elizabeth Fowler

Freelance Designer

Kelsey Franklin

Account Manager

Becky Granger

Senior Technology Director, Operations

Brooke Healy

Project Manager

Carlos Hidalgo

Executive Consultant, Integrated Strategy

Natalie Holtgrewe

Group Director, Growth Strategy

Raleigh Jackson

Associate Account Manager

Rachael James

Media & Channels Director

Caitlin Kelley

Senior Demand Generation Technologist

Chris Kidwell

Media & Channels Consultant

Kristin Kolb

Senior Account Manager

Steve Krizman

Executive Consultant, Health Care

Marie Mason

Media & Channels Manager

Kelly McCabe

Account Director

Lindsay McCord

Art Director

Micah McDonough

Media & Channels Strategist

Joel Mischke

Chief Financial Officer

Lucia Novara

Creative Lead

Matt Ondo

Senior Front-End Developer

Aaron Owens

Technology Strategist

Whitney Paschall

Business Operations Manager

Rachel O'Leary

Group Director, Growth Strategy

Nathan Riggan

Technology Strategist

Theo Romeo

Creative Director

Jim Ruberto

Executive Consultant

Nick Hoppe

Account Supervisor

Joshua Schneider

Creative Lead

Nicci Shaw

Account Operations Director

Eli Snyder

Technology Director, Strategy

Mike Swainey

Director, Business Development

Jenifer Weber

Account Manager

Avery West

Demand Generation Technologist

Stuart Williams

Web Developer

Izzy the Dog

Cultural Ambassador

Doug Dropinski

Senior Project Manager

Paige Montgomery

Senior Marketing Manager

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