Nicci Frick

Senior Director of Operations
Nicci Shaw

Nicci oversees ID’s Account Operations department and ensures quality, on time, on budget delivery. She obsesses over reducing operational inefficiencies, improving communication, and enabling her team with tools to deliver the best possible solutions.

Nicci studied graphic design and marketing at the University of Denver, and she quickly found an interest in the structure and organization that fuels powerful creative. She thrives on identifying and eliminating pain points in operational processes, and she has spent much of her career helping digital agencies do just that. Nicci enjoys getting to focus on project management, workflows, and resource management in her role at ID.

When Nicci isn’t making sure projects are running smoothly, you can find her skiing, mentoring high school students, or performing with her salsa dance team.

Personal Motto: “If you change the way you look at things, the things you look at will change.”

The ID Team

Garrett Cole

Garret Cole

Executive Consultant, Sales Acceleration & Sales Operations

Carlos Hildago

Carlos Hidalgo

Executive Consultant, Integrated Strategy, Demand Generation, Customer Experience